Utilities

Representative Engagements

Demand Performance — Process Design and Project Management

A major metropolitan utility sought support for its business transformation initiatives, particularly processes with direct customer interface. SBR also developed Key Performance Indicators (KPIs) to track accountability and customer service. Research and analysis on related companies helped establish best practice.

Live Wire — Strategic and Business Planning Support

SBR identified and validated market opportunities and threats, while extending the competitive assumptions of each business unit. Work product articulated strategic investment issues involved in existing and future investments, and established the framework for a comprehensive planning session.

Pump-Up — Benchmarking For Best-Practice

SBR identified and confirmed various sourcing opportunities. An independent assessment of process and cost-above-field activity was conducted.

Nuke — Claim Negotiation and Litigation Support

SBR was contracted to document the impact on schedule and cost resulting from engineering design changes and tubesheet lamination problems at a nuclear facility. Thousands of documents were assembled, catalogued, and assessed providing the foundation for a 12-volume issue-based report.

Case-in-Point — Business Planning/Case Support

A regional electricity distibutor was interested in assembling a consortium. SBR was contracted to provide business case development and RFP cycle support for the consortium of 6 Ontario LDCs, in preparation for the development of a common Customer Information System (CIS).

RIM-Mind — Records and Information MAnagement System

A provincial electricity regulator conracted SBR to develop a RIM system compliant with laws and regulations applicable to the client, develop a reference manual and training modules, and facilitate staff training.

Power Surge — OEB Hearing Support

SBR was contracted by a major Ontario utilities company to provide support for the OEB rate hearing submission and presentation over a 6–24 month period. The quality/expertise of staff provided resulted in additional work in preparing SQL-based scoreboarding.

Click Here to view a detailed overview of SBR's Utilities Services. [PDF format]