Retail & Wholesale

Representative Engagements

Fish-Bone — Performance Metrics

A retail management self-evaluation program and performance scorecard were developed within 60 days. The project aligned management goals within a mixed corporate and nationally franchised distribution network. Tools from cause-and-effect/CE analysis were deployed to isolate the KPIs advanced. The initiative was part of a change initiative impacting more than 20,000 store employees.

Cyber-Strike — Strike Management Support for a National Retailer

SBR prepared a highly-secure computerized strike management manual. Work drew upon similar materials drawn from other U.S. and European IR jurisdictions. The manual was built on-the-run, during a strike targeting several of the chain’s flagship stores. Issues included: staff communication, public relations, store security, logistics, supply chain integrity, counter intelligence. Reference texts and handbooks were encrypted and included self-destruct and key word-search capability at multiple security levels.

Snowflake — Weather Derivative Strategy

Weather risk mitigation, across a 300+ store general merchandiser. SBR developed a business case-driven methodology for risk sharing attached to variations in consumer buying behaviour prompted by weather conditions.