Gambling & Gaming

Service Offerings

Casino Systems Design and Management Support

• Implementing technologies (Data visualization, Server-based gaming, RFID, Analytics)
• Ergonomics and Design Assessment
• Systems implementation (Account-based wagering, cashless gambling)
• Token and chip disposal

Customer Relation Management and Player Relationship Services

• Cross-selling
• Full casino experience tracking
• New technology implementation (Data warehousing, VoIP, Biometrics, Carded Transactions)
• Analysis of “will-to-play” drivers
• Training & HR programs (Balanced Scorecarding, Recruiting, Audits)
• Best Practices Assessment

Legislation and Compliance

• Lobby Support (Loyalty maps, GR strategy, regulatory pipeline and analysis)
• Public Relations (Problem gambler initiatives, Community benefit analyses, Trend and Risk analysis)
• Hybrid legal support (Immigration, HR, Class II/Class III categories)
• Pre-Inspection Audits

Market Intelligence and Internal Systems

• Research / Competitor Intelligence (Ratio and Cost analysis, M&A, Country Risk assessment)
• Process Mapping (Gap Analysis, Streamlining, Benchmarking, Six Sigma)
• Quantitative Analysis (Forecasting, Financial Analysis, Econometrics)